Service status updates are available on Twitter at twitter.com/PrussiaNet.

The best way to contact us is through our Support Centre. Open a new job ticket. It’ll automatically be added to the right work queue and, if it’s urgent, alert the right people. You don’t need to log in just to file a ticket.

If you prefer email, please choose the most appropriate address, and your email will automatically open a job ticket in the relevant work queue:

Phone: +61 407 623 600
Fax: +61 2 8569 2006

PO Box 103
Enmore NSW 2042
Australia

Contact us for courier delivery details.

Our office hours are Monday to Friday, 8am to 6pm Sydney time, excluding Australian and New South Wales public holidays.