You can now pay by credit card

Prussia.Net now accepts direct credit card payments via Visa, Mastercard, Discover and JCB, as well as American Express.

To pay your invoice by credit card, go to prussia.net/pay.

You can make one-off payments for now, and we hope to have automatic recurring payments set up by the end of May.

Payments are processed securely by Stripe, and will appear on your credit card statement as being made to Skank Media, ABN 25 231 641 421.

Mailman software to be discontinued

Prussia.Net will cease operating the Mailman mailing list software on 30 September 2011 at 5.00pm Sydney time. If you’re currently using Mailman, we’ll email you early next week to explain the migration plan.

Mailman is getting rather long in the tooth. It’s hard to use, and because it was designed for email-based discussion forums it has never worked very well for email marketing.

Besides, I’d rather not have bulk email sent from our servers, even if it’s not spam. Once Mailman is decommissioned we’ll tighten our terms and conditions regarding bulk email.

I strongly recommend that people use a modern email marketing system. We use Campaign Monitor and recommend it highly.

Changes to internet hosting services

There’s about to be some important changes to Prussia.Net’s internet hosting services. If you’re in a hurry, just read the bold text.

It’s a time of great change in the internet industry and, as it happens, for me personally. Over the coming month or so I’ll be working with you to ensure that our hosting services are right for your business needs or, if they’re not, make sure that you’re steered in the right direction.

The technical infrastructure for internet hosting is now a commodity. It’s now possible to get “free” hosting, provided you give away some of your privacy to marketers, or accept advertising, or do without technical support. Conversely, providing quality support can be more expensive, because the technical environment is more complex.

I wrote about this last year in two articles, Internet hosting: the cost of support and Internet hosting: the cost of reliability.

NEW PRICING STRUCTURE will offer two levels of support.

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Phone number change

Effectively immediately, we have cancelled our landline telephone.

Please check out contacts page for the best way to get in touch. It’s usually better to use email rather than phone.

Errors with email or your website?

Prussia.Net is migrating internet hosting clients to a new server across this weekend, Saturday 25 through Monday 27 September 2010. If you’re having problems, please read the emails with subjects starting “SERVER UPGRADES” which have been sent during the week.

If you’re having a particular problem with email, read on… and follow our Twitter feed for real-time updates.

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Service status updates on Twitter

Twitter logo

Just a reminder that Prussia.Net’s service status information is now being posted on our Twitter feed.

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Review of Internet Hosting service

Prussia.Net is reviewing how it provides internet hosting services—everything from the performance of the server we lease from our data centre ServePath and the support provided by Bobcares through to pricing and even the wording of the terms and conditions.

The first step in this review will be an email next Tuesday 16 March asking about your preferences for internet hosting and how it’s supported, and explaining the implications. Further details then.

New fax number effective immediately

Prussia.Net has a new fax number, effective immediately.

+61 2 8569 2006

I know it’s tempting to leave updating your address book until “later”, especially as faxing is so rare these days, but it’s probably a good idea to get it out of the way sooner rather than later. Human nature, eh?

That said, the old fax number will remain active for at least one month.

We’re now using the online service mBox rather than an actual fax machine. Highly recommended.

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Holiday support procedures

In brief, Prussia.Net will be operating normally on all the days which are not official public holidays. On the days which are public holidays, only the Internet Hosting support team will be operating—working 24/7 as usual to provide email an web-based support.

For the details, please check the full announcement.

Thanks for your support through 2009. May you and your families have a safe Holiday Season and a prosperous New Year.

Follow Prussia.Net on Twitter

Twitter logo

Prussia.Net is now on Twitter! Follow our Twitter feed for server status information and announcements for clients.

We’ll also occasionally post links to useful information for small business Internet users.

And feel free to get in touch if you’d like to know more about using Twitter and other social media tools in your business.

WEB SERVER DOWNTIME 14 September 2009

We’re upgrading some software on our main web server during a scheduled maintenance session this Sunday 13 September 2009 from 0100 to 0400 AEST.

This is a 3-hour period, but the actual downtime will almost certainly be much shorter: a few bursts of a few minutes each. We’re just giving our installation team ample time to deal with any unexpected problems.

During the downtime, your websites hosted with Prussia.Net will not be visible.

Email will continue to flow normally, however, and this work won’t affect our project system at prussia.projectpath.com nor the email marketing system at prussia.createsend.com.

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FAULT REPORT: Support System

We’re currently experiencing a problem with the Prussia.Net Support System at prussia.net/support.

[UPDATE Monday 19 January 2009, 9.20pm Sydney time: This problem has now been resolved.]

[UPDATE Tuesday 24 February 2009, 2.30pm Sydney time: The problem has returned with this month’s license key not arriving. We expect the problem to be resolved by 2pm Wednesday.]

Email sent to the support addresses (support@prussia.net, itsupport@prussia.net, webdev@prussia.net and admin@prussia.net) is arriving, but is not being transferred into the support system database. Also, if you visit the support website you will see the error message: “License Error: Key file has expired” and won’t be able to log in.

It may take 24 to 36 hours to resolve the problem. Meanwhile, we will be checking the support emails manually and acting upon them outside the system.

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New (interim) rates for IT Support services

An interim version of Prussia.Net’s new IT Support rates starts today.

I say “interim” because, as I’ve mentioned before, I’m selecting a business to handle this stuff long-term — a company rather than an individual because one person simply can’t be available 24/7.

I haven’t finished that yet, so I can’t give you full details. However, the hourly rate will be cheaper if the work is done as part of a pre-paid plan, rather than responding as tasks pop up randomly.

Meanwhile, from today I’ll be charging new rates for work I do personally. It’s the first change in two years.

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Important changes to our IT Support services

Stilgherrian writes:

From Monday 1 September 2008, except in a very few cases, I won’t be doing any IT Support work personally. This article explains how things will work after that.

For two years now, I’ve been intending to operate in line with Prussia.Net’s slogan, Managing Information for Small Business. As I explained in Prussia.Net evolves, this is all really about your business information, not “just” computers. And it’s about a managed approach, not just fixing things when they break.

My personal role will be to do that planning and management. I’ll help you figure out what tools will most effectively support your business, and then select and manage the suppliers who’ll make it happen. I’ll also be working more on web development, and especially the new “Web 2.0” and “social media” tools.

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Gretsch Custom Shop website

Not that long ago we produced yet another small website for our friends at Fender Australia, for the custom made Gretsch guitars they distribute.

Gretsch Custom Shop website

By creating a separate website at gretschcustomshop.com.au, they’re able to showcase the unique, top-shelf qualities of these instruments and give visitors the impression they’re seeing experiencing special.

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