Starting midnight tonight, Prussia.Net’s Internet hosting clients are guaranteed a response to technical support requests within an hour.
So, how does this work…?
We’ve engaged the services of a company which specialises in providing 24-hour technical support for Internet hosting firms. They’ve been in operation for more than six years, and with more than 200 staff they directly monitor and manage over a million websites. They know what they’re doing. And they’re ISO9001:2000 certified for quality management.
I chose this firm because they already work for our data centre, ServePath in San Francisco, and I was impressed. I was also impressed with the technical articles written by their staff—very qualified, very knowledgeable.
A 7-person team has been assigned to handle our requests. They handle other companies’ requests too, of course. But this small team will get to know you pretty quickly—and they’ll have access to our database of your previous requests.
That said, if we run into any teething problems, do give them feedback, and please let me know how they’re going.
Now… about other requests…
This 24/7 coverage is only for requests related to Internet hosting, at least for now. Our coverage for general IT support is still Monday to Friday 8am to 6pm Sydney time unless a separate support agreement is in place. And we’ll still handle phone requests during those hours, whatever the subject.
If you have any questions at all about how this works, do get in touch.