Whoever gets this job will visit our clients to install and maintain their systems and fix things when they break, as well as dealing with problems over the phone and by email. They’ll also maintain technical and administrative documentation, and maybe take on minor website maintenance tasks.

You’ll need IT skills, obviously. But you’ll also need to communicate effectively in English with small business people and home users from a wide variety of backgrounds. You’ll need to be someone we’d be happy to send to our most important clients.

You’ll need three years practical, up-to-date experience in computer hardware and software installation, maintenance and troubleshooting. This doesn’t have to have been in the workplace. Formal qualifications are nice but not essential.

The most important factor is your ability to confidently troubleshoot technical problems in front of a client while under time pressure.

You’ll understand that computers aren’t an end in themselves, but tools to achieve business or personal goals. “You need to upgrade” isn’t always the right answer.

Prussia.Net offers a relaxed, informal working environment, based from an inner-west home. We’ll negotiate an appropriate salary and review it regularly. Some after hours and “on call” work is required.

Documentation:

• Position Description (108k PDF)

  How to apply: Please email employment@prussia.net with “CLIENT TECHNICAL SUPPORT” in the subject line, and include:

• Your resume.
• The contact details of three referees—two of the usual kind, plus someone who knows you personally and can tell us what makes you tick.
• A description of the coolest thing you’ve done with IT this year, and why it makes you special.

• Evidence that you’ve actually read the Position Description.

Prussia.Net needs a self-motivated part-time admin/bookkeeper to get our paperwork under control and keep it that way.

As we expand, we’ll need you to suggest ways of improving what we do.

Must-haves:

• Demonstrated competence in MYOB, including accounts payable, accounts receiveable, banking and payroll.
• Strong computer skills, as you’ll be using a variety of screen-based systems as well as MS Office and a lot of email.
• Demonstrated ability to work autonomously with minimal supervision.
• The ability to create new systems and create order out of chaos.
• Good written and spoken English communication skills.
• Excellent telephone manner.

• Experience working on a Macintosh, or the confidence to pick it up immediately.

  Bonus points:

• Familiarity with the terminology of the Internet hosting, web development and/or IT industries.

• Copywriting or editing skills.

  Prussia.Net offers a relaxed, informal working environment based in an inner-west home. We’re 10 mins walk from the trains, and there’s parking in the street. There are cats, so if you have allergies this job may not be right for you.

  This is a permanent part-time position offered for 20 hours per week initially. We’re flexible about when that’s worked—two full days and then a half-day, or five half-days, whatever—as long as we can make it a regular schedule.

  We’ll pay you well above award rates, in line with your skills and experience.

  How to apply: Please email your resume and your referees’ contact details to employment@prussia.net with “ADMIN/BOOKKEEPER” in the subject line.
  

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